1. Return and Refund Policy

Our approach

Because Oliváki is a fresh, perishable food product, we do not accept change-of-mind returns once a bottle has been opened, for hygiene and food-safety reasons. The sections below set out the only circumstances in which a return or refund applies.

A. UK —

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emma@emma-george.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emma@emma-george.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emma@emma-george.co.uk.

faulty, damaged, or incorrect items

If your order is delivered within the United Kingdom and arrives faulty, damaged in transit, or not as described, you have a short-term right to reject it under the Consumer Rights Act 2015. Contact us within 30 days of delivery at info@smallolivecompany.com with your order number and a photo of the issue, and we will offer, at your choice, a replacement or a full refund to your original payment method, and cover the cost of return shipping. Cosmetic marks from transit, such as a dented tin or scuffed label, do not affect the oil inside and are not eligible for return on their own — this applies only to leaking, broken, or genuinely damaged product. You may also have further rights to a repair, replacement, or refund beyond this 30-day window if the fault was present at the time of delivery, under the Consumer Rights Act 2015.

B. UK statutory cancellation right (unopened bottles only)

If your order is being delivered within the United Kingdom, you also have a separate legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order and receive a refund, without giving a reason, provided the bottle(s) are unopened and unused.

●      You may cancel at any time from the moment you place your order up to 14 days after the day you receive your goods.

●      To cancel, email info@smallolivecompany.com with your order number, stating that you wish to cancel.

●      You must return the unopened item(s) to us within 14 days of telling us you wish to cancel. Return postage is at your own cost unless the item is faulty.

●      We will refund you within 14 days of receiving the returned item(s), to your original payment method.

●      This right does not apply once a bottle's seal has been broken, for hygiene and food-safety reasons.

C. US — faulty, damaged, or incorrect items

If your order is delivered within the United States and arrives faulty, damaged in transit, or is not what you ordered, contact us within 14 days of delivery at info@smallolivecompany.com with your order number and a photo of the issue. We will offer, at your choice, a replacement or a full refund to your original payment method, and we will cover the cost of return shipping where a return is needed. Cosmetic marks from transit, such as a dented tin or scuffed label, do not affect the oil inside and are not eligible for return on their own — this applies only to leaking, broken, or genuinely damaged product. In genuine cases raised shortly after this window, we may still extend it at our discretion.

D. US — change of mind

US law does not require a cooling-off period for online food purchases, and in line with our no change-of-mind policy, orders delivered within the United States can only be returned or refunded under Section C (faulty, damaged, or incorrect items).

Refunds

All approved refunds are issued to the original payment method. UK refunds are processed within 14 days as required by law; US refunds are processed within 10 business days of the return being received or the issue being confirmed.